Bulk Whole Foods Melbourne - The Full Pantry
  • Shop Online
  • Cafe
  • Store
  • About
    • About Us
    • Packaging
    • Food Safety
  • Blogs
  • Contact

Lost password ?

0 0
0 My Wishlist

No products in the wishlist.

View Wishlist

0 0
Shopping cart (0)
Subtotal: $0.00

Checkout

Menu
Menu Categories
  • Shop Online
  • Cafe
  • Store
  • About
    • About Us
    • Packaging
    • Food Safety
  • Blogs
  • Contact
  • Delivery Products
  • Beans
  • Biodynamic
  • Easter Confectionery
  • Cereals
  • Chocolate Bars
  • Cleaning Products
  • Coconut products
  • Confectionery
  • Dried Fruit
  • Flour
  • Glace Fruit
  • Grains
  • Hand Soaps
  • Herbs and Spices
  • Milk
  • Miscellaneous
  • Nut Mixes
  • Nuts
  • On-tap
  • Organic
  • Pasta
  • Rice
  • Savoury Nibbles
  • Seeds
  • Sustainable Living
  • Tea
  • Vegan products
  • Wheat and Gluten Free
Sign in
Wishlist 0
Bulk Whole Foods Melbourne - The Full Pantry
0 0
0 Shopping Cart
Shopping cart (0)
Subtotal: $0.00

Checkout

  • Our Store
    THE FULL PANTRY
  • Our Store
    THE FULL PANTRY
Uncategorised

Changes to how The Full Pantry trades during COVID-19

April 20, 2020 / 1159 / 1

 

To all our supportive customers:

THANK YOU for your patience and understanding during these ever-changing and challenging times.

 

In this blog, we would like to take you behind the scenes of what is happening at The Full Pantry.

By now, you are probably aware that we no longer provide walk-in customer service, except for those purchasing on-tap products that are unavailable online (this includes refills of peanut butter, oil, honeys, cleaning products etc).

Instead, our main avenue of orders are received through our website – www.thefullpantry.com.au/shop-online. Any product that you cannot see listed online, or any product that you would like to make a note on (e.g. 30g ground cumin), please place in the comments/notes section on the checkout page. For those who do not have access to the ‘online way of life’, we are able to take your order on the phone – 9723 7466.

 

Our cafe, once a place of hospitality, has now been transformed into a makeshift warehouse! Tables that used to contain coffee cups and plates of food, now contain boxes upon boxes of customers’ orders.

 

 

 

 

 

 

 

 

 

Once your order is placed online, it will be printed and written out on the appropriate bag size (by our barista), ready for the next step in the process.

 

 

 

 

Our hard working staff will then package each item on the order. These guys don’t really stop all day…

 

 

 

 

 

 

 

 

 

 

 

Once completed, your order makes it’s way upstairs to the cafe, where you will be sent a text and notified that your order is ready for pickup.

 

 

 

 

Your order now joins the many others, waiting on cafe tables, ready to be picked up. We are also finding room in the store as well… wherever there is an organised and workable space!

 

 

 

 

As you can see, processing online orders is quite a labour-intensive exercise. Unfortunately, with added labour comes extra cost, both for us and the customer. We understand that for many of you who regularly shop in-store, the $5.00 “Shipping – Package & Handling” charge may come as a surprise. However, this fee has always been a part of the cost for those wanting to “Click and Collect”. Whether an order takes 10 minutes to complete or 45 minutes to complete… we only ask $5 for the service. Our business was never designed to be primarily an online service, however we are adapting as best we can to still accommodate the shopping needs of the community.

** Please note, there is a 2-4 day delay on all orders, so please try to plan ahead with your shopping.

 

 

Our cafe has also adapted to put together colourful and healthy Essential Supply Boxes.
You can order these boxes of goodness via Facebook or Instagram.

 

 

Ready-made takeaway meals are also being supplied by our chefs. You can pre-order them through all the avenues mentioned above, or you can purchase them in the fridge located in the entrance of the store. For a list of the ready-made meals, check out our cafe page by clicking here.

 

 

Last, but not least, our cafe is still open and serving takeaway coffees alongside our delicious muffins and friands! We still do not sell beverages in any form of disposable cup, so please come prepared with your keepcups and mugs, and we will be happy to serve you in the most hygienic way known in the industry – we don’t even touch your cup! Please refer to our cafe page for more details – click here.

 

 

We all desperately miss the personable service that we are used to providing, and we very much look forward to fully opening our doors so you can all enjoy the shopping experience at The Full Pantry again!

 

 

Share Post
Healthy Chicken Seasoning

Related posts

Disposable coffee cups:

May 22, 2018 / 3207 / 0
A real problem calls for radical change. What do we as a society do in the face of a national or even global problem? Do... Continue reading

Competition WINNERS!!!!

December 23, 2017 / 2683 / 0
We are very excited to announce the winners and results for the peanut butter and honey competition that we have been running this past month.... Continue reading

Honey Facts and Competition!

December 1, 2017 / 2794 / 0
Honey sold at The Full Pantry is not just your ordinary commercial honey. We primarily source our honey from Sticky Stucky Honey, a highly experienced... Continue reading

100% Peanut Butter – no additives!

December 1, 2017 / 3502 / 0
Toast, melted butter, topped with delicious peanut butter…. Peanut Butter and honey… Peanut butter and jam… Peanut butter on celery… Peanut butter on apple… Peanut... Continue reading

One comment on “Changes to how The Full Pantry trades during COVID-19”

  • Teresa Soderlund

    April 26, 2020 - 6:52 pm

    Thank you for the blog on how business has changed for The Full Pantry. I’ve been a long time customer, since your store was located in Kent Ave… I am very happy to keep shopping at The Full Pantry, I love that you are adapting and keeping your business running. Keep up the good work, we’re with you!

    Reply to comment

Leave a reply Cancel reply

Your email address will not be published. Required fields are marked

Categories

  • Competition
  • Minimal Waste
  • News
  • Recipes
  • Uncategorised
  • Wholefoods

Search

Product Tags

Baking Baking Ingredients Bread Bread Making Cakes Cereals Confectionery Cooking Dairy Free Delicious Delicious Snacks Dutch Treats ethical Flavour Gluten Free Gluten Free Cooking Health Benefits Healthy Eating Healthy Food Healthy meals Ingredients Legumes Meals Muesli Muffins Natural Nut Mixes Nutrition Nutritional Benefits Nutritious Nutritious Meals Organic Party Food Porridge Preservative Free Salad Ingredients Savoury Treats Scroggin Smoothies Snacks Soup Spices Treats Vegan Vegetarian

Featured Products

  • Carob Powder Lightly Roasted - Organic

    $2.00
  • Carob Powder Dark Roasted - Organic

    $2.00
  • Wholemeal Khorasan Flour - Organic Australian

    $1.10

JOIN FULL PANTRY NEWSLETTER

You can be always up to date with our company news!

*Dont worry, we wont spam our customers mailboxes

Bulk Food Melbourne

We stock a huge range of bulk whole foods & organic wholefoods that are good for you and the planet. Enjoy a delicious wholefoods brunch in our Melbourne cafe or shop online.

Quick Links

  • Wishlist
  • Online Shop
  • Basket
  • Checkout
  • My account

Latest Posts

Changes to how The Full Pantry trades ...

April 20, 2020 1

Healthy Chicken Seasoning

August 29, 2019 0

Mini Raw Mango Cheesecakes

August 16, 2019 0

USEFUL INFO

Shop 2+3, 66-68 Maroondah Hwy, Croydon, Victoria
(03) 9723 7466
Cafe: Mon - Sat: 8am – 2pm
Store: Mon - Fri: 9am - 5pm, Sat: 9am - 4pm
Sun: CLOSED (Cafe & Store)
CLOSED ALL PUBLIC HOLIDAYS

© The Full Pantry. Web Design by Tag The Cat
Bulk Food Melbourne
Home
Shop
0 Cart